Terms of Use

Last updated: 11 June 2026

PHOENIX TRAINING CENTRE PTY LTD trading as Phoenix Training Centre (ABN 44 651 793 663) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, enquiring about our programs, or becoming a member, you agree to the handling of your personal information as described in this policy.

The personal information we collect

We collect personal information that is reasonably necessary to provide our services and run our school. Depending on how you interact with us, this may include:

• Your name, email address, phone number, and postal or residential address.
• The name and age of a child or young person you are enrolling, where relevant.
• Emergency contact details.
• Payment and billing information, which is processed by our third party payment provider and is not stored in full by us.
• Records of your enquiries, bookings, attendance, and communications with us.
• Information about how you use our website and respond to our marketing, including through cookies and similar technologies.

Health information

Where you take part in physical training, we may collect health information such as relevant injuries, medical conditions, or fitness limitations. We collect this with your consent for the purpose of keeping you or your child safe during training. Health information is sensitive information and we apply additional care to it. We do not use it for any purpose other than safe participation and any legal obligation, and we do not disclose it for marketing.

How we collect your information

We collect personal information directly from you when you complete a form on our website, submit an enquiry, book a trial, sign up as a member, speak with us by phone or in person, or correspond with us.

We also collect some information automatically when you visit our website, through cookies and tracking technologies described below.

In some cases we receive information from third parties, for example when you submit your details through a lead form on a social media platform such as Facebook or Instagram, or through an advertising platform we use.

Why we use and disclose your information

We use and disclose personal information to:

• Respond to your enquiries and provide information about our programs.
• Deliver our classes, manage memberships, and keep you and other participants safe.
• Process payments and manage billing.
• Communicate with you about your membership, bookings, and our services.
• Send you marketing communications where you have consented, as described below.
• Meet our legal, safety, and insurance obligations.

We do not sell, rent, or trade your personal information.

Direct marketing

Where you have given us your details or consented, we may contact you by email, SMS, phone, or messaging platforms with offers, news, and information about our programs.

Every marketing email and SMS we send includes a way to opt out, and you can ask us to stop sending marketing at any time by contacting us using the details at the end of this policy or by using the unsubscribe option in the message. We handle marketing in line with the Privacy Act and the Spam Act 2003 (Cth).

Cookies, tracking, and online advertising

Our website uses cookies and similar technologies to help it function, to understand how visitors use it, and to measure and improve our advertising.

We use advertising and analytics tools provided by third parties, including Meta (Facebook and Instagram) and Google. These tools may set cookies and may receive information about your visit and actions on our site, including through server-side measurement. Where we share event information with an advertising platform to measure ad performance, identifiers such as your email address or phone number may be shared in a hashed (encoded) form. This helps match activity to advertising while limiting the exposure of your raw details.

You can manage cookies through your browser settings. Disabling some cookies may affect how the website works.

Who we share your information with

We share personal information with service providers who help us run our school, only as needed for them to perform their service. These include:

• Our customer relationship management and automation platform, which stores contact records and powers our communications and booking systems.
• Our payment provider, which processes payments.
• Our email and SMS delivery providers.
• Advertising and analytics platforms, as described above.
• Our website hosting and technology providers.

We may also disclose information where required or authorised by law, or to protect the safety of any person.

Overseas disclosure

Some of the service providers described above store or process personal information outside Australia, including in the United States. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. By providing your information you acknowledge it may be stored or processed overseas.

How we hold and protect your information

We hold personal information in electronic systems operated by us and our service providers. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure, including through access controls and the use of reputable platforms.

We keep personal information only for as long as we need it for the purposes described in this policy or as required by law, and then take reasonable steps to destroy or de-identify it.

If we experience a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. Contact us using the details below. We will respond within a reasonable time. There is normally no charge to access your information, and if we decline a request we will explain why.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

Children and young people

Many of our programs are for children and young people. Where a participant is under 18, we collect their information from, and deal with, a parent or guardian, and we rely on the parent or guardian's consent. We only collect information about a child that is reasonably necessary to enrol them, keep them safe, and run our programs. A parent or guardian can access or correct their child's information, or raise a concern, using the contact details below.

Changes to this policy

We may update this policy from time to time. The current version is always available on our website, and the date at the top shows when it was last updated. Continued use of our website and services after a change means you accept the updated policy.

Contact us

For any privacy question, request, or complaint, contact:

This policy is governed by the laws of Victoria, Australia.